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Careers

Our company is growing and we need people with a friendly disposition and strong work ethic to join the Atlas team!

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A Little Bit About Us

Atlas Networks has been bringing high speed Internet and exceptional customer service to Seattle and its surrounding regions (including Suncadia Resort) since 2008. We recently moved into a bigger and better office space in Pioneer Square so that we could continue to grow our company. We’re a close-knit team with a big culture, marked by innovation, hard work, and a lot of fun.
If you have a friendly disposition, a strong work ethic, and a penchant for pushing the norms, we’d love to have you on our team. Come help us change the way Seattle does Internet and make a real difference in your city!
Customer Service
Customer Experience Specialist
SEATTLE, WASHINGTON
IMMEDIATE
FULLTIME - In Office, One Remote Day
Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas is committed to providing the Seattle community with the fastest and most reliable Internet service available. We offer speeds up to 10 Gbps while avoiding unnecessary fees and bandwidth caps. Along with Internet, we specialize in Unified Communications as a Service (UCaaS), VoIP, and managed network services.
Atlas Networks is seeking a Customer Experience Specialist to provide top tier technical and account support to our customers. A successful candidate is a hard worker who constantly innovates ways to improve the customer experience! The work environment is fast-paced, and this candidate needs to be an expert at prioritization and attention to detail is critical. This role entails many job facets, including gaining an in-depth understanding of our network, troubleshooting, technology guidance, products, data entry, order entry, and supporting our customers daily. Our primary product is how we interact with and support our customers, and our reputation is vital to the company's success.
The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others. A persuasive, teaching style of communication is required to communicate the company's policies, programs, and systems. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. This portion of the work will often focus on relationships with others; correct handling of details dealing with others is necessary to maintain and grow relationships. As time is usually a factor, the work must be done on time, as well as correctly. In general, this is a position where guidelines, structure, and established policies must be followed fairly closely, while working with and for others.
Core Responsibilities:
  • Gain an in-depth understanding of our products, policies and processes
  • Help to evolve our processes so that we are constantly offering the best support possible
  • Support our customers via phone and email
  • Working within ticketing systems
  • Handle data and order entry
  • Handle billing issues as they arise
  • Utilizing screen sharing to troubleshoot issues
  • Troubleshooting customer connectivity at an advanced level
  • Schedule and dispatch installation and troubleshooting appointments
  • Assisting customers with firewall and network configurations
  • Assisting customers with network change requests
  • Escalating issues to our Network Operations Center
  • De-escalating situations with dissatisfied customers
  • Additional duties that may be assigned by management as part of the day to day operations of the company
Key Skills:
  • OSI Model/TCP-IP
  • Advanced network troubleshooting
  • PC troubleshooting (Windows/Mac)
  • Mobile device troubleshooting (iPhone/Android)
  • Firewall configuration (port forwards, NAT, etc)
  • Network technologies (DNS/DHCP/Routing)
  • Network Subnetting
  • IPTV troubleshooting skills
  • VoIP fundamentals
  • Advanced Microsoft Office skills
PAY RANGE:
$20.00 - $23.00 an hour
Benefits:
  • PTO/Sick Leave
  • Paid holidays
  • Medical, Dental & Vision
  • Cell phone stipend
  • Commute reimbursement stipend
  • A kick-ass group of people to work with
Production
Experienced 06 Telecom Low-Voltage Installation Technician
SEATTLE, WASHINGTON
IMMEDIATE
FULLTIME
Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas is committed to providing the Seattle community with the fastest and most reliable Internet service available. We offer speeds up to 10 Gbps while avoiding unnecessary fees and bandwidth caps. Along with Internet, we specialize in Unified Communications as a Service (UCaaS), VoIP, and managed network services.
Atlas Networks is seeking an Experienced Telecom Low-Voltage Installation Technician who has a positive attitude, ability to problem solve, and is highly customer service oriented. This role requires a current 06 License. A solid work ethic with an emphasis on quality workmanship and organization is also a must. This role is required to work both independently and as part a team. Candidate must be able to lift and carry upwards of 50lbs, climb ladders, and work at various heights while successfully performing job duties. This role spends time working on rooftops in occasionally adverse weather conditions. Duties include installation of low voltage wiring, network equipment in buildings and installing microwave radio equipment on rooftops. The candidate will be required to work at various job sites, both indoors and outdoors, while being exposed to various weather conditions here in the Pacific Northwest. Candidates must have the ability to pull wire, use common hand tools, terminate Ethernet/Coax cabling, and operate power tools. Fiber cabling experience a bonus. This position is full time with an excellent growth potential.
The responsibility of this position is managing specialized work efficiently, with confidence and competence. The position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The person in this position will take work seriously, has a strong sense of duty, and is disciplined. A somewhat faster-than-average pace will be the norm for this position. Detailed, specialized work is the major focus. The person in this position will require clearly defined work, responsibilities, and reporting relationships, ongoing and thorough training opportunities to develop expertise and increase confidence, and frequently expressed appreciation of the person’s competence, conscientiousness, and loyalty. The position will provide security in a stable work environment, allowing the person to plan for, focus on and complete tasks on hand. When changes in the nature of the work occur, the person in this position will need direction, training and support. The position will generally be task oriented, requiring someone with a conservative, careful, and cautious approach to work.
Core Responsibilities:
  • Current 06 License required
  • Customer infrastructure, router, and wireless equipment installations
  • Low Voltage Cabling rough-in and termination
  • Low Voltage Cabling testing and documentation
  • Build-out of MDF and IDF (racks, patch panels, wire managers, network electronics, etc.)
  • MPOE and CPE integration, cutover and connection within building demarcation point
  • Installation and on-site configuration/setup of equipment including radios, routers & switches, security cameras, etc.
  • On-call rotation
  • Additional duties that may be assigned by management as part of the day-to-day operations of the company.
PAY RANGE:
$30.00 - $35.00 / hour
Benefits:
  • PTO/Sick Leave
  • Paid holidays
  • Medical, Dental & Vision
  • Cell phone stipend
  • Commute reimbursement stipend
  • A kick-ass group of people to work with
Telecom Residential Installation Technician
SEATTLE, WASHINGTON
FUTURE
FULLTIME
Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas is committed to providing the Seattle community with the fastest and most reliable Internet service available. We offer speeds up to 10 Gbps while avoiding unnecessary fees and bandwidth caps. Along with Internet, we specialize in Unified Communications as a Service (UCaaS), VoIP, and managed network services.
Atlas Networks is seeking a Telecom Residential Installation Technician to serve our main network of Seattle. This role would also serve our outer network of Tacoma, Auburn, Burien, Bellevue, Kirkland, and Redmond based residential customers. Job duties will encompass customer premise equipment installation and interacting with and supporting residential customers. Duties include installation of network equipment in buildings. This position needs to be able to work cohesively with customers, property managers, and internal team members.
The focus of this position is to complete tasks consistently, carefully and systematically, in a service friendly environment. The position allows for repetitive communication and interaction with people. It requires someone who is patient, pleasant, and friendly, is a willing and sympathetic listener, a cheerful, amiable talker, and gets along easily with others. The work requires managing the details with somewhat better than average accuracy and with careful attention to the quality. The steady, methodical nature of this position requires someone who is patient and desires to finish a task without interruptions once started. The position necessitates work completed carefully, systematically, in a relatively unhurried pace, and in the same way unless otherwise directed.
Core Responsibilities:
  • Basic knowledge of home computer networking
  • SOHO routers/firewalls
  • Low voltage data cabling (CATx, Coaxial) work is limited to customer installations and not building installations
  • Cable management
  • Wireless routers
  • Excellent customer service skills
  • Ability to follow directions explicitly
  • Ability to record and document details precisely
  • On-call rotation
  • Additional duties that may be assigned by management as part of the day-to-day operations of the company
PAY RANGE:
$20.00 - $25.00 / hour
Benefits:
  • PTO/Sick Leave
  • Paid holidays
  • Medical, Dental & Vision
  • Cell phone stipend
  • Commute reimbursement stipend
  • A kick-ass group of people to work with
Telecom Commercial Network Technician
SEATTLE, WASHINGTON
FUTURE
FULLTIME
Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas is committed to providing the Seattle community with the fastest and most reliable Internet service available. We offer speeds up to 10 Gbps while avoiding unnecessary fees and bandwidth caps. Along with Internet, we specialize in Unified Communications as a Service (UCaaS), VoIP, and managed network services.
Atlas Networks is seeking a Telecom Commercial Network Technician who has a positive attitude, ability to problem solve, and is highly customer service oriented. A solid work ethic with an emphasis on quality workmanship and organization is also a must. This role is required to work both independently and as part a team. Candidate must be able to lift and carry upwards of 50lbs, climb ladders, and work at various heights while successfully performing job duties. The candidate will be required to work at various job sites, both indoors and outdoors, while being exposed to various weather conditions here in the Pacific Northwest. Candidates must have the ability to pull wire, use common hand tools, terminate Ethernet/Coax cabling, and operate power tools. Fiber cabling experience is a plus. This position is full time with an excellent growth potential.
The major duties of this job will involve much structure, will require attention to detail, and must be done correctly. At the same time job tasks will vary rather than be repetitive and will require a faster-than-average pace in order to complete work requirements. The job has more of a people orientation rather than technical orientation. The position may be integral to collaborative or teamwork in the organization, and in satisfying both internal and external customers. This job has a hands-on focus, where productivity is gained through individual accomplishments.
Core Responsibilities:
  • Customer infrastructure, router, and wireless equipment installations
  • Low Voltage Cabling rough-in and termination
  • Low Voltage Cabling testing and documentation
  • Build-out of MDF and IDF (racks, patch panels, wire managers, network electronics, etc.)
  • MPOE and CPE integration, cutover and connection within building demarcation point
  • Installation and on-site configuration/setup of equipment including radios, routers & switches, security cameras, etc.
  • On Call rotation
  • Additional duties that may be assigned by management as part of the day-to-day operations of the company
PAY RANGE:
$20.00 - $25.00 / hour
Benefits:
  • PTO/Sick Leave
  • Paid holidays
  • Medical, Dental & Vision
  • Cell phone stipend
  • Commute reimbursement stipend
  • A kick-ass group of people to work with
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